Privacy Policy
Playing at 918Kaya, whether through a deposit, a withdrawal or a message to support, involves sharing some personal information. This page covers what gets collected, how it's used, and what rights come with it.
What Gets Collected
Account registration and platform use bring together identity details, contact information, payment and transaction records, and technical data such as device and session information, gathered directly from the player or automatically as the platform runs.
How the Data Gets Used
A player account exists because of a handful of core uses for the information behind it:
- Creating and managing a secure, personalised account profile;
- Processing deposits and withdrawals with full encryption;
- Delivering promotions and bonus offers shaped by activity and preferences;
- Improving site performance and game selection through behaviour analysis;
- Meeting legal and regulatory requirements under the Gaming Curacao licence.
None of this data gets sold or shared with unaffiliated third parties.
Who Else Sees It
Limited sharing happens where operating the platform requires it:
- Payment providers, including BSP, Kina Bank and USDT processors, to complete deposits and withdrawals;
- Game software providers, to track gameplay fairness and RNG compliance;
- Regulatory or legal authorities, where required by law, licensing terms or an official investigation;
- Fraud prevention and security services, to detect suspicious activity and verify identities.
Every partner in that list is contractually bound to the same privacy standards applied here.
Keeping Data Secure
Security runs on several layers at once: GoDaddy-certified SSL encryption on every data transmission, firewalls and anti-fraud systems watching for suspicious activity, secure bank-grade payment gateways for both PGK and USDT transactions, continuous monitoring to patch vulnerabilities, and encrypted storage for login credentials and payment details. None of this gets shared without permission.
Data Retention
Personal data stays on file only as long as it takes to provide services, meet regulatory requirements, prevent fraud or resolve disputes. Once it's no longer needed, it gets deleted or anonymised. A player can request permanent deletion of their account and its associated data at any time through support, and 918Kaya aims to complete such requests within a reasonable timeframe.
Responsible Gambling and Compliance
Operating under a Gaming Curacao licence brings a set of compliance obligations that shape how account data gets handled, particularly around age verification and transaction monitoring for signs of unusual activity. This sits alongside, not instead of, the platform's own responsible gambling tools.
Rights Over Personal Data
A player retains control in several concrete ways: accessing or updating personal details through the account or support, requesting deletion of the account and its stored data, withdrawing consent for promotional emails, SMS or marketing offers, and raising privacy questions with an expectation of a timely response. Requests reach 918Kaya through Live Chat or by email.
Policy Updates
This policy gets revised periodically to reflect changes in legal requirements, technology or the platform's services. Updates are flagged through email alerts, site pop-ups or account notices, and continued use of 918Kaya after a change counts as accepting the revised terms.
